1.00/5.00
Joshua K reviewed
ACKERMANN EXPRESS LLC
I've never had to write a review like this, for any thing or for any service. I feel that it is very important for me to take the time to write this one, as anyone even thinking about speaking to the companies involved with this move should run in the opposite direction, and fast.
We booked our move originally through United State Moving Services, a veteran owned company (I am a disable veteran myself, so this was definitely a plus for me personally). So, they are the "broker" for the move. The initial pickup of our belongings was serviced through USA Logistics, and the Drop-off company was through Ackermann Express (apparently sub-contracted through USA Logistics).
When we booked our move from Arizona to Arkansas, the representatives name that booked our move through United States Moving Services was Sam Gaines. We had to do a VERY detailed call where we listed just about every single item for our move. We were a two-location pickup, with one location being our 10x20 storage unit, and the second our two bedroom apartment. Sam was very adamant that he quoted us "overboard" with an "absolutely full top to bottom" storage unit, and then everything in our apartment as well (down to the laundry basket)... a few days prior to the move, we had a scheduled "quality assurance" call with Michael Cooper, who then advised that we increase our total cubic feet for the move "just to be extra safe". So, this was an additional $2400.00 on top of what we paid originally.
I'll try to make this as summarized as possible, but it's important to make everyone aware of how this scam works, because it absolutely is a scam. After looking at everything, the explanation of how it works is simple. When booking a move through the broker, they underbid what you have using their "calculation software" in order to sell you on the move at a good price, then when the actual movers arrive, you're left in a very hard place choosing to either have them unload everything, or pay more.
Well, when the pickup company arrived, they started at our storage unit. The name of the supervisor in charge of the pickup was Hunter. Here's the kicker, when we were done with the storage unit, we were already at the capacity for our move. Here's another kicker, our storage unit wasn't even 60% full. So, the company loaded everything up, the day before my family is supposed to drive across the country, and by the time the apartment was loaded, we were $6800.00 over according to their equation for cubic feet. They said we either pay them, or they would unload everything in our apartment parking lot. We didn't have a choice. We paid. We ended up having to throw away much of our furniture and other things like chairs and shelving just to be able to afford the move.
Finally, the delivery company gets to our home a few days later, and says they can't get their truck to our home, so we have to pay another $1300.00 for a "shuttle service" using a smaller truck. The name of the owner of this smaller comany (and who I was dealing with) is Travis. They (without our knowledge) cross-loaded all of our belongings to a HUGE tractor trailer that wouldn't be able to fit into most neighborhoods, when Michael Cooper assured us we were booking a "whole 35ft box truck just for our move"... This all happened late at night, and they weren't done until close to midnight. The movers made it very obvious that they didn't want to be there. They were tired, and one was even watching the Dallas football game on his phone throughout the unloading. One was also bragging about his felony charges to his buddies in front of my 9 year old daughter (so this company hires felons), cussing, etc etc. One also asked to use our bathroom in our brand new home, and absolutely made it disgusting (just as an added bonus).
When the movers unloaded our items, it was horrible. They damaged our brand new home, put cracks in the wall, damaged our entry way and threshold, put our furniture back together incorrectly, and stacked boxes clearly labeled FRAGILE UPSIDE DOWN. We have photos of literally everything.
In conclusion, no less than 80% of our furniture and belongings were smashed, broken, or damaged to one degree or another (again, not an exaggeration at all). We are working on a claim right now, and trying to find an attorney here soon. We paid over 13K for this move, and they have completely taken us to the ringer. Words can't do it justice. These people are the worst kind of people, without shame or morals of any kind as a company. We are praying that we can get some sort of justice... don't risk working with anyone involved. I'm going to be sharing this review everywhere possible, and making a video as well.
Thanks for reading.
To the companies and individuals involved, you should be ashamed of yourselves.
