UNITED MOVERS OF AMERICA INC

Natasha Haughton reviewed UNITED MOVERS OF AMERICA INC

USDOT 778030- BEWARE, SCAM, THIEVES, AND MAY BE USING MORE THAN ONE NAME, NUMBER AND ADDRESS! KNOWN NOW AS UNITED MOVERS or UNITED MOVING AND STORAGE I spoke with Jasmin to book a move for the 26th-27th of May from Florida to Kansas. Nobody called me to tell me when the driver would be coming. Finally on the 26th when I called them they said the driver would be there on the 27th. When the driver didn't show up on the 27th I was told that he had a move that took up 3/4 of the truck when it was supposed to only take up half the space and that he could come at 10 PM that night or on the 28th in the morning. I opted for the morning. The driver did show up in the morning. After he fully packed the truck, he said that he had to take pictures of my items on the truck to show the office and they would tell him if I would be charged more money. READ YOUR RIGHTS AND RESPONSIBILITIES GUYS (I'll share the link below). On page 6 it says: If the mover does not give you a new binding estimate in writing, or agree in writing to convert the binding estimate to a non-binding estimate before your goods are loaded, the original binding estimate is reaffirmed. Under these circumstances, your mover should not charge or collect more than the amount of the original binding estimate at delivery for the quantities and services included in the estimate. Anyway, the driver said that my price of $1,250 is now going to change to $1,650. I told him that's insane and I would give him $1,000 via zelle and dispute the rest with the company. With that, he drove off with my stuff and said that my items should be delivered within the week. According to the attached contract, the company legally has 2-12 business days to deliver my goods based on the mileage of my move. However, Adam and Alex continue to say that they legally have 21 business days to deliver said items. As of today, July 2nd, my household goods still haven't showed up and after reading the reviews for these people this seems to be very common for them. If you look at the links below you'll see that they are not BBB accredited and on the transportation website they already have 25 complaints this year. Adam said they don't want my things because they wouldn't get that much money for it, he even explained the process he would have to go through to sell it (which tells me he does this often). We have no idea where my things are. I've been told a bogus address in Miami by Alex, and Adam told me it's in some warehouse in Georgia but he won't tell me the address. We even told him that we'll go pick the items up from Georgia ourselves and Adam said he can't do that because there's nobody at the warehouse to open up for us. He said that he's working on getting my stuff to me and he'll call me back to let me know if we can pick it up or if he'll be able to deliver it soon. He never called back. We are a military family and have never endured this type of stress in all our moves. I filed a police report and the detective on the case spoke with Nick and he gave her the address to where my items are. I spoke with Nick yesterday who said I can have my new movers pick my things up on July 2nd. I called today, July 2nd to tell him the mover is on the way and he told me that nobody will be there to open the storage unit until tomorrow at 2 PM. Pray that these people get caught, and are prosecuted, and never do this to anyone else. Also pray that we get our things back. I have 5 children that would like their items to come home. Please see links below and attached items. 1. Yelp reviews https://www.yelp.com/biz/united-movers-atlanta-3 2. https://www.movers.com/moving-company/united-movers-inc.html 3. http://ai.fmcsa.dot.gov/hhg/SearchDetails.asp?ads=&id=31067968&id2=30703960&f=CNS%3D1%26CN%3D%26search%3D1%26DOT%3D778030%26MC%3D%26Submit%3DSearch 4. Your Rights and Responsibilities- https://www.fmcsa.dot.gov/sites/fmcsa.dot.gov/files/docs/Rights-and-Responsibilities-2013.pdf 5. My contract https://drive.google.com/file/d/15Mu83FrZH1N7-gD-LdSZ1wTZL8U7GNXW/view?usp=sharing 6. BBB https://www.bbb.org/us/ga/norcross/profile/movers/united-moving-inc-0443-6002020 7. Green's Insulation (Georgia Transport Company) https://www.quicktransportsolutions.com/truckingcompany/georgia/greens-insulation-usdot-778030.php

• Published: 2 years ago